“As professionals, we must accept that our clients will not always be pleased — or even recognize the extent of our efforts to achieve the result obtained,” writes Matthew S. Marrone, a partner in Goldberg Segalla’s Professional Liability Practice Group. “But where does client dissatisfaction cross the line and become an errors and omissions (E&O) claim? When should we report this dissatisfaction to our E&O carrier? These are issues that are routinely presented to courts around the country.”
In this article, Matt explores how courts determine if it should have been “reasonably foreseen” that a client complaint could potentially turn into an errors and omissions claim and provides best practices for brokers to help protect against them.