“The process of conducting a product recall exposes a company to increased scrutiny from the U.S. Consumer Product Safety Commission — the federal agency charged with protecting the public from harm caused by certain consumer products — as well as the media and consumers,” notes this article published by Bed Times, the business journal for the sleep products industry. “Handled incorrectly, a recall can result in damaged supplier and retailer relationships and a tarnished brand image that may be difficult to correct. And the legal stakes of a misstep are higher than ever.”
Cheryl A. Possenti and David S. Osterman, partners in Goldberg Segalla’s Product Liability Practice Group, were interviewed extensively by Bed Times for this article, which was the cover story of the February 2012 issue. Cheryl and Dave provided insight regarding the Consumer Product Safety Improvement Act of 2008, civil penalties that may be pursued by the CPSC, implementing effective testing and compliance programs, the importance of monitoring customer claims about their products, and other topics.